Terms & Conditions

HMV UK Limited Rewards Card terms and conditions

The Rewards Scheme

1. These terms and conditions (including our Data Protection and Privacy Policy) govern the collection and use of points and set out the terms of contract between HMV UK Limited (‘HMV’, ‘us’ or ‘we’) and you the customer relating to the Rewards Scheme. You can register with the Rewards Scheme by applying for a purehmv card ("Card") in participating stores and online at www.hmv.com/pureregister and can earn points on various purchases for redemption in the arena on hmv.com/arena against a variety of rewards, some of which money cannot buy (‘Rewards’). As well as your Card, you will also be issued with two key fobs, which can be used to earn points on the same Rewards Account. All references to the Card in these terms include a reference to the key fobs also. If you apply to register with us or use your Card you accept these terms and conditions. We may refuse an application to join the Rewards Scheme for any good reason.
2. To register for the Rewards Scheme you will need to either (a) complete an application form in a participating store; or (b) go on line at www.hmv.com/pureregister to register for the Rewards Scheme. As part of registering for the Rewards Scheme, you will also register as a customer of www.hmv.com. In each case a Rewards Account will be created in your name to record points to be earned or redeemed by you. You must be 16 years of age or over, resident in the UK and register an email address, to join the Rewards Scheme. . Membership of the Rewards Scheme is limited to a maximum of one account per member.
3. Your Card is issued by and remains the property of HMV UK Limited. You must return your Card to us on request or destroy it if we so request. You are responsible for the security of your Card and for any transactions and/or redemption of points made using your Card. If you lose your Card or key fobs or think an unauthorised person has become aware of any security code, password or Card number you should promptly contact the member helpline, which appears below.
4. To join the Rewards Scheme you will need to pay a £3 fee. HMV reserves the right to waive or alter the amount of this joining fee. In addition, HMV reserves the right to alter the products included or excluded from the Rewards Scheme, the products on which points may be earned, to alter the amount of spend required to earn points, the number of points per pence/pound of spend, or to change the number of participating stores at any time.
5. Your Card can be used to earn points at the HMV Stores (except Harrods, Selfridges and stores in the Republic of Ireland) and online at www.hmv.com. Details as to how points can be collected and redeemed appear below. Points will expire if unused for a period of 2 years, however your Rewards Account and Card will remain valid, subject to paragraphs 11 and 12 below.
6. You can get regular updates on the number of points you have earned or redeemed by logging on to My Account at www.hmv.com and accessing your Rewards Account.
7. Your Card is for your personal use, and points cannot be earned or redeemed on your account by third parties. Points are personal to you and cannot be transferred. They may only be earned and redeemed in accordance with these terms.
8. Your Card cannot be used as a credit card or a guarantee card.
9. Your name, date of birth, address and email address, must be provided for a Card to be registered. If you do not register your Card you will not be able to redeem your points.
10. The Rewards Scheme is only for consumer use. The Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes. Any points earned on transactions that are not in accordance with any of the above, or which are completed in order to make a financial gain, will be deemed to be in breach of these terms.
11. If you breach these terms, or if HMV reasonably believes that you have breached these terms and/or abused the Rewards Scheme, your Card may be terminated, any points earned but not redeemed may be cancelled and your Rewards Account closed without prior notice. HMV reserves the right to take any action deemed necessary where a Cardholder is found to have abused the Rewards Scheme.
12. In addition to the above, HMV reserves the right to (i) stop issuing Cards at any time; (ii) on notice to alter or amend the terms and conditions of operation of the Card and/or the Rewards Scheme; and/or (iii) on notice, withdraw or cancel the Cards and/or the points (including the redemption and issue of such) and/or (iv) terminate the Rewards Scheme. A Cardholder may terminate his/her Card and/or Rewards Account at any time.
13. Our Data Protection and Privacy Policy (which appears in brief below and in full in the arena on www.hmv.com/arena) sets out the information that we will collect about you, how we use the information and whom it may be shared with.
14. HMV operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint with the Rewards Scheme, please contact the purehmv Customer Service department at the following address: purehmv Customer Service, c/o Careline Services Ltd., 250 Gunnersbury Avenue, Chiswick, London W4 5QB. Any complaints will be investigated thoroughly by the Customer Service department, and you will be notified of the outcome of this investigation.
15. We will notify Cardholders of any changes to these terms by posting any changes on www.hmv.com/arena.
16. The Rewards Scheme is operated and promoted by HMV UK Limited, Film House, 142 Wardour Street, London W1F 8LN.

How to collect and redeem points

1. To collect points for a transaction in a participating store, you must present your Card or key fob at the till at the time of purchase or within 30 days of the date of purchase. In the case of the latter, proof of purchase, using a till receipt, will be required for the points to be credited via your Rewards Account online at ww.hmv.com. To collect points for a transaction online, the unique number on your Card must be input at the time of registration and points will be earned automatically on each subsequent purchase made via your account online at www.hmv.com. You cannot claim points on purchases made before you joined the Rewards Scheme.
2. Points cannot be earned from the purchase of downloads, gift cards, gift vouchers, itunes gift cards, e-tickets or warrantees.
3. Points are awarded at a rate of 1 point for every 1p spent. We reserve the right to vary the rates at any time at our discretion and on reasonable notice to you.
4. HMV reserves the right to offer bonus points on certain products as selected by us from time to time and in our sole discretion.
5. Points will usually be added to your Rewards Account instantly, except in circumstances of system failure when it is expected that points will be loaded within 24 hours. In most circumstances any bonus points earned will be added to your Rewards Account 48 hours after the date the goods are purchased. Points cannot be redeemed until added to your Rewards Account. When a number of items are ordered online and are despatched at different dates, points will be added to your Rewards Account when the last item has been despatched to you.
6. You can redeem your points in the arena, which can be accessed via My Account on www.hmv.com or via hmv.com/arena. No redemptions can be made in store. The redemption of points will be for Rewards such as signed merchandise, tickets and experiences. Each Reward will be ascribed a points value, which value shall be in our sole discretion. The Rewards will change from time to time, will only be available for a limited period of time and are subject to availability. Some Rewards may only be available to persons who are 18 years and over, and other conditions may apply to Rewards from time to time. Details of each Reward and any special conditions that apply thereto can be found in the arena.
7. Rewards can only be earned by the use of points. No cash can be used for either full or partial payment for Rewards.
8. All Rewards that are sent by post will be sent to the latest shipping address we have for you. It is important that you keep your Rewards Account details up to date.
9. Points and Rewards have no cash redemption value and cannot be exchanged, sold or transferred. Rewards must not be resold. Resale of Rewards will be treated as an abuse of the Rewards Scheme with the consequences set out in paragraph 11 of "The Rewards Scheme" section above.
10. HMV will reverse the associated points earned if a transaction on which points are earned is cancelled or reversed or when a product is returned (in accordance with the HMV Returns Policy). For in store returns, you must present your Card to sales staff so that the points awarded can be debited from the Card for the product being returned. It is not possible to reverse points which have been redeemed and the Reward has been sent to you. HMV reserves the right to terminate a member’s Card where it reasonably believes this process has been abused.

Data Protection and your details

1. These terms and our Privacy Policy, govern our use of personal data collected from you. Full details of the Privacy Policy can be found at www.hmv.com.
2. On signing up to the Rewards Scheme and giving us your personal details, you agree that your details will be used to send you information and updates about the Card/Rewards Scheme. We may also contact you for research purposes relating to the Rewards Scheme and send you details of products and services offered in-store and online (including special offers) unless you subsequently notify us otherwise.
3. We will also use your details from the application form and information on what you buy to help us manage the Rewards Scheme more effectively. We may share aggregated data with third parties in order to develop and enhance the Rewards Scheme. This is statistical data which will not include information that could identify any individual.
4. We will share your information with HMV Group companies (including HMV Guernsey Limited) and service providers to the Rewards Scheme and partner companies who may use your details to help us manage and administer the Rewards Scheme. With your consent, we may also share your details with third parties who may contact you with information and offers about their products and services.
5. It is important that your contact details are kept up to date in order that we can operate the Rewards Scheme effectively. Please keep your details up to date via your Rewards Account. You can also update your details at any time by calling the member helpline via the telephone number which appears below.

General

1. If your Card or key fob is lost, stolen or, for whatever reason, not working, you should contact the member helpline by telephoning the number below. Calls are charged per minute at your service provider’s local rate. We cannot be held liable for lost, stolen or damaged Cards or key fobs, or any points accrued on or redeemed from your Rewards Account without your knowledge. We reserve the right not to issue a replacement Card.
2. The Rewards Scheme cannot be used in conjunction with any other discount, including student discount.
3. If any of these terms is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.
4. These terms and conditions and the Rewards Scheme are subject to the laws of England.
Member helpline: 08456 038 576 (Mon – Fri 9.00am – 6.00pm).